LICENSED INBOUND DMC · AMMAN, JORDAN
The philosophy, people, and precision behind the most considered name in private Jordan journeys.
Jordan Journey was founded on this distinction. We do not arrange tours. We design journeys — built around human relationships, operational precision, and a depth of local knowledge that cannot be replicated by operators working from satellite offices.
Founded in Amman in 2018 by Motasem Al-Rowad, we are a licensed inbound Destination Management Company with a single specialty: private journeys through Jordan and beyond, designed at the highest level.
43 itineraries. 6 destinations. One standard. Designed by people who have walked every trail we recommend.
THE FOUNDER
Before Jordan Journey existed, Motasem was the person friends called when they visited Jordan. He knew which guide made Roman history feel alive at Jerash. He knew the family in Petra that still cooked zarb underground the old way. He knew the trail to the Monastery that silenced the morning crowds.
He was doing what the finest travel designers do — not selling, but connecting. Connecting people to places through relationships built over years of presence, patience, and genuine curiosity.
In 2018, he formalized what had always been instinctive. Jordan Journey was born: a licensed DMC headquartered in Amman, built on the conviction that Jordan must be experienced through its people, not its sightseeing checklists.
“Every designer on our team has walked the trails, slept in the tents, eaten at the tables, and sat with the families that make this country extraordinary. That is not a selling point. That is the minimum.”
Motasem Al-Rowad
FOUNDER & MANAGING DIRECTOR
PHILOSOPHY
Jordan does not reveal itself through schedules, sightseeing checklists, or crowded itineraries. It reveals itself differently.
Through silence before sunrise in Petra. Through conversations over tea in Wadi Rum. Through hospitality inside family homes. Through stories carried across generations. Through landscapes that slow people down and moments that feel personal rather than performed.
We believe that cultural access and tourist access are not the same thing. One requires a ticket. The other requires relationships built over years. We design for travelers who understand the difference.
“The difference between a trip and a journey is who designs it.”
HOW WE DESIGN
Six proprietary principles. Each defines how we think, design, execute, and stand behind every journey we create.
01
Every itinerary begins with a conversation, not a template. We listen first. We design second. Our method blends field knowledge, personal relationships, and operational precision into journeys that feel inevitable rather than assembled.
02
Private dawn entries at the Treasury before the gates open. After-hours walks through Jerash with an archaeologist. Dinners with Bedouin families far from tourist camps. We engineer moments of solitude that no standard itinerary can offer.
03
Fixed prices confirmed in writing. Driver details with photo sent 48 hours before. Flight monitoring. 24/7 direct line. If something changes, you know first. True luxury is not excess. It is the complete absence of uncertainty.
04
One designer. One contact. From first conversation to final farewell. No handoffs. No explaining your preferences twice. The same person who designs your journey answers your call at midnight if you need them.
05
Family home dinners in Wadi Rum. Private cooking lessons with local chefs. Conversations with archaeologists who have spent decades excavating Petra. These experiences do not appear in guidebooks. They exist because we built them over years.
06
Headquartered in Amman. Licensed by the Jordan Tourism Board. Every designer averages 10+ years of field experience. No algorithms. No automation. Just people who have slept in every tent, eaten at every table, and earned the trust of every family we introduce you to.
WHAT WE DO
Documented, earned, and operationally undeniable. This is how we work.
43 hand-built itineraries. 68 vetted properties. 22 transport routes across 5 vehicle categories. Every driver confirmed with photo and direct contact 48 hours before pickup. Real-time vehicle monitoring. Zero incidents since 2018.
Private dawn entries at the Treasury before the gates open. After-hours visits to Jerash with specialist guides. Dinner with Bedouin families in Wadi Rum. These are not upgrades. They are the standard for those who travel with us.
68% of our guests return. In an industry where 22% is considered success. Average response time: under 4 hours. 12 languages spoken across our team. We remember your room preference and the guide who made you laugh.
Relationships with 68 properties across 5 accommodation tiers — from restored courtyard houses in Amman to desert dome camps under uninterrupted stars. Priority booking and property-direct communication no online platform can replicate.
Seamless multi-country journeys across 6 destinations: Jordan, Egypt, Saudi Arabia, UAE, Oman, and Israel. One designer manages your entire itinerary. One invoice. One point of contact. Zero fragmentation.
Multi-generational family logistics. Private aviation coordination. VIP border crossings. Complex dietary requirements managed across multiple destinations. Real-time adjustments during journeys. This is operational mastery, not aspiration.
SCALE
Private Itineraries
28 Jordan · 15 Multi-country
Destinations
Jordan & Beyond
Vetted Properties
5 Accommodation Tiers
Transport Routes
5 Vehicle Categories
Return Guest Rate
Industry average: 22%
Incidents Since 2018
Safety is absolute
Avg Response Time
Languages Spoken
Signature Experiences
PROCESS
Explore 43 itineraries
5-step preference form
Specialist response in 24 hours
Unlimited revisions
50% deposit secures trip
24/7 direct line to your specialist. Real-time adjustments. Emergency support within 15 minutes anywhere in Jordan.
Debrief call, photo delivery, and permanent access to our team for future journeys.
“The journey begins long before the plane lands.”
EVIDENCE
“We were alone at the Treasury for 45 minutes. My wife cried. The most beautiful moment of our twenty years together.”
James & Emily R. · San Francisco
“A company that listens this carefully is rare. Even better the second time. Jordan Journey is now our only call for travel to Jordan and beyond.”
Claire & David B. · Toronto
“I never felt alone. I felt free. As a woman traveling solo, I was completely looked after without ever feeling managed.”
Elena K. · Munich
“Cultural immersion, not cultural tourism. The private access they arranged was unlike anything in fifty countries of travel.”
Robert Chen · San Francisco
“Everyone felt seen. Three generations, one seamless journey. Everyone came home with a story they still tell at dinner.”
The Richardson Family · London
“Standing alone at Hegra at sunrise was one of the most profound moments of our lives. No crowds. No noise. Just awe.”
Robert & Linda P. · Toronto · Saudi Arabia
“Every journey we design carries the weight of someone else’s anticipation.”
AVG RESPONSE: 4H · RETURN RATE: 68% · ZERO INCIDENTS SINCE 2018
COMMON QUESTIONS
Yes. We are a fully licensed inbound Destination Management Company (DMC) based in Amman, registered with the Jordan Tourism Board since 2018.
Jordan is our home, but we also design private journeys to Egypt, Saudi Arabia, UAE, Oman, and Israel with the same standards.
Within 24 hours. Complex multi-country journeys may take 48 hours. Average response time: under 4 hours.
Absolutely. Every itinerary is a starting point. Adjust duration, accommodation, activities, and pace. Unlimited revisions.
Full refund up to 30 days before departure. 50% refund 15–30 days before departure. Changes up to 14 days incur no penalty.
Yes. Direct line to your specialist. Emergency support within 15 minutes anywhere in Jordan.
Jordanian owned. 10+ year designers. Insider access. 68% return rate. Zero incidents since 2018.
Yes. Our B2B division serves travel advisors and corporate planners worldwide with wholesale pricing.
Still have questions? Connect with our team at +962 777222583.
THE PEOPLE
We are not a sales floor. We are designers, guides, drivers, and operations managers who have spent years on the ground. Everyone on our team was chosen for one reason: they understand that a journey is only as good as the people who design it.
Averaging 10+ years in the field. Each has walked every trail. They do not sell. They design.
Licensed, certified, and hand-picked. Fluent in 12 languages. Archaeologists and local experts.
Professional, licensed, hospitality-trained. Confirmed with photo 48 hours before pickup.
Monitoring flights, adjusting routes, and solving problems before you know they exist.
Your point of contact before, during, and after. Available around the clock. Average response: 4 hours.
“We are not the largest team. We are the most invested.”
THE TEAM
HEAD OF SALES & CLIENT EXPERIENCE
I am often the first person our guests speak with. My role is not to sell a package. It is to understand who you are as a traveler — what moves you, what you seek, what kind of silence you are looking for in the desert. Then I pair you with the specialist who will bring that to life.
Eight years in luxury travel has taught me one truth: the finest journeys are built on the finest conversations. When a guest tells me they want to feel the stillness of Wadi Rum at midnight, I know precisely who will craft that moment.
“An extraordinary journey begins with an extraordinary conversation. I make sure yours does.”
Client consultation · Proposal presentation · Sales strategy · Client onboarding · Relationship building
THE TEAM
DIRECTOR OF OPERATIONS
If Basam shapes the promise, I ensure it is kept. I manage every operational detail of your journey: driver confirmations, guide coordination, hotel logistics, flight tracking, and the inevitable last-minute change that makes a good trip exceptional.
Years of building direct relationships with every property, guide, and driver in our network mean that when your flight is delayed or you want to change a dinner reservation at 9 PM, I make it happen without you ever feeling the effort behind it.
“The mark of a perfect journey is that the guest never sees the work behind it. That is my standard.”
Logistics coordination · Vendor management · Quality assurance · Real-time monitoring · Crisis management
THE TEAM
TOUR COORDINATION MANAGER
I am the bridge between the design on paper and the experience on the ground. Every day, I coordinate with our guides, drivers, and hotel partners to ensure your itinerary unfolds exactly as envisioned — or better.
I have personally walked every route we offer. I know which road delivers the most dramatic view of the Jordan Valley. I know which guide can make the stones of Jerash speak. I know which family in Petra will welcome you not as a visitor, but as a guest.
“Every route has a story. My responsibility is to ensure it unfolds perfectly.”
Tour scheduling · Guide coordination · Route planning · On-ground execution · Experience quality
UNITY
FOUNDER & MANAGING DIRECTOR
HEAD OF SALES & CLIENT EXPERIENCE
DIRECTOR OF OPERATIONS
TOUR COORDINATION MANAGER
TECHNOLOGY & DIGITAL SYSTEMS LEAD
GUEST RELATIONS & EXPERIENCE DIRECTOR
“We are not the largest team. We are the most invested.”
THE DIFFERENCE
01
Headquartered in Amman. Licensed DMC. We are not a foreign franchise. We are the brand our own families would call.
02
Private dawn entries. After-hours Petra. Family home dining. You cannot find this in a guidebook. You can only find it through us.
03
No algorithms. No templates. Just people who have walked every trail, stayed at every property, and earned the trust of every family.
04
In an industry where 22% is considered success. That is not coincidence. That is proof of consistency.
05
Safety is not a feature. It is a non-negotiable standard woven into every operational decision we make.
06
From first email to final goodbye. No handoffs. No call centers. Just one person who knows your name and your journey.
“Jordan does not reveal itself to tourists. It reveals itself to those who know where to look.”
BEGIN
Every journey we design carries the weight of someone else’s anticipation. We take that seriously.
Jordan is not a destination to be checked off a list. It is an encounter to be felt, slowly and deeply, through the people who know it best.
“We do not sell tourism. We reveal Jordan through people, relationships, and human experience.”
+962 777222583 · info@jordanjourney.com
AMMAN · JORDAN · LICENSED DMC SINCE 2018