Terms and Conditions

By Jordan Journey

Jordan Journey Travel Agency
Terms and Conditions of www.jordanjourney.com
Last updated: March 10, 2020

Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Jordan Journey Travel Agency, Al-Hussien Bin Ali St., Aqaba.
  • Country refers to: Jordan.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement is maintained by the Free Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Jordan Journey, accessible from www.jordanjourney.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These terms set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


Our company is entitled, under certain circumstances and constraints, to change the tour date, pick-up time, drop-off time and tour route according to at its discretion while taking into consideration the tourists’ best interests.

Jordan Journey reserves the right to visit alternative locations instead of those scheduled due to force majeure, bad weather or imposed security limitations.

Tourists are obliged to follow the instructions of the tour guide or any other representative of the Company.

Tourists who decide to leave the tour before it is completed will not be entitled to a refund or compensation.

In the event that the tourist is late, the tour leader may at his discretion continue the tour. All expenses incurred due to the tourist’s delay will be covered by the tourist and he will not be entitled to claim compensation.

The prices quoted do not include meals, unless the agreement of Service between You and Company says so.

Tours to Israel are not operated by Jordan Journey Tourism company. We cooperate with a third party tour operators that meet our service standards to ensure a high-quality experience.

VAT – By law, Israeli citizens are required to add VAT on payment.

Under certain circumstances, a change of vehicle may be required during the tour / pick-up / drop-off, in order to avoid delays, shorten travel time and ensure operational efficiency.

Jordan Journey is not responsible for the loss of any belongings/ items during the tour. If we are able to locate the lost item for you, you will be required to come to our office in Aqaba independently to reclaim your property.

There’s no minimum age for joining day tours or package tours.

Our Daily Tours and Tour Packages / Multi-Day Tours may be bilingual (English and another language).

Credit Card Payment

Your card details are protected by the highest level of security. Your card is charged immediately when the booking is made. In the event that we are not able to charge your card for any reason, the booking will not be approved.

Copyright / Use of website

The content of this website is the property of Jordan Journey Tourism LTD. It is strictly disallowed to copy the website content or use it for any purpose. Violations of this policy will result in legal action.


Prices listed are current and valid. Jordan Journey can change prices at its own discretion.


We may send to you marketing emails with information about Jordan Journey deals, offers and other special promotions that we believe that you will find valuable, interesting or informative.

You will receive marketing emails from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing emails.

If you are no longer interested in receiving future email marketing communications from Jordan Journey, you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send.

Tours to Jordan

Tourists traveling with passports of certain countries are required to obtain a visa in advance, prior to the start of the tour. Tourists on a tour to Jordan are obliged to bring their personal passports. Crossing the Jordanian border requires payment of border taxes; this tax may be changed and updated at the discretion of the Jordanian authorities. Crossing the Jordanian border requires customs clearance and border control which may entail a delay of up to an hour.

From the moment of passing through the Jordanian border crossing, the local tour operator is responsible for the entire tour according to the terms of agreement between You and Company.


The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances which have been approved by the company management. Please note that this process takes time and is dependent on the credit company for processing.

Cancellation Policy

Cancellation fees are indicated on each tour page. In addition, you can find this information on your booking confirmation email and here below:

Daily Tours –

  • Cancellation fee of 5% charged for notification up to 2 days in advance.
  • Cancellation fee of 15% charged for notification up to 1 day in advance.
  • Cancellation fee of 50% charged for notification on the day of the tour.
  • Non-Show – 100% Cancellation fees.

Tour Packages –

  • Cancellation fee of 25% charged for notification up to 14 days in advance.
  • Cancellation fee of 50% charged for notification up to 7 days in advance.
  • Cancellation fee of 75% charged for notification less than 3 days.
  • Non-Show – 100% Cancellation fees.

Private Tours –

  • Cancellation fee of 5% charged for notification up to 3 days in advance.
  • Cancellation fee of 15% charged for notification up to 2 days in advance.
  • Cancellation fee of 50% charged for notification less than 1 day.
  • Non-Show – 100% Cancellation fees.

Classical Jordan Tours 3-4 Days –

  • Cancellation fee of 5% charged for notification up to 14 days in advance.
  • Cancellation fee of 15% charged for notification up to 7 days in advance.
  • Cancellation fee of 50% charged for notification less than 3 days.
  • Non-Show – 100% Cancellation fees.
Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Lawyer: Mohammed Ibrahim